Contact us
Write to us and a person reads it. We usually answer within one working day.
info@alpinepal.com
Write to this address from whatever mail you normally use. If your question is a general one, it may already be answered in the FAQ.
What to tell us
If your message is about a lesson you have already booked, include the booking reference — it looks like AP-2026-12345 and it is at the top of the booking page and in every email we send you. With it we can see what happened without asking you three more questions.
- A problem with a lesson: the reference, and what went wrong.
- A payment or a refund: the reference, and the date of the charge.
- You are an instructor and something in your profile does not work: the email you signed up with.
- Press, partnerships or anything else: just write.
Before you write
Some things are faster to solve yourself. If your question is about how booking works, what we charge, or what happens when a lesson is cancelled, the frequently asked questions cover it in more detail than an email would.
And if your question is about a specific lesson — the meeting point, the level, what to bring — the fastest route is the chat with your instructor on the booking page. They know the mountain; we do not.
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